Last updated: 8 June 2026

We want you to love what you receive. If something isn't quite right, we'll do everything we can to make it right.

Our 30-Day Guarantee

We offer a 30-day money-back guarantee on all orders. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

Please note: returns can only be requested after your order has been successfully delivered.

Address Accuracy

Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately at contact@themercersisterslondon.uk — we can only make changes before your order has been dispatched. Once shipped, we cannot be held responsible for parcels delivered to an incorrect address provided at checkout.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition with tags attached
• In its original packaging
• Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted for return.

How to Request a Return

To start a return, please email us at contact@themercersisterslondon.uk before sending anything back. We'll respond within 24 hours with your return instructions and return address.

Please do not send items back without contacting us first — unrequested returns will not be accepted.

We do not charge a restocking fee.

Return Shipping Costs — Please Read Carefully

By placing an order with The Mercer Sisters London, you acknowledge and agree that return shipping costs are entirely the responsibility of the customer. This applies to all returns, including size exchanges and change-of-mind returns.

All returns must be sent to our international warehouse. As a result, return shipping costs are significantly higher than standard domestic postage and are not comparable to local UK returns.

As a guide, return shipping typically costs between £25.00 and £35.00, depending on the size and weight of your parcel and your chosen carrier. We strongly recommend obtaining a quote from your carrier before initiating a return.

All returns must be sent using a fully tracked and insured service. The Mercer Sisters London cannot be held responsible for returns that are lost or damaged in transit.

Original outbound shipping fees are non-refundable under any circumstances.

By completing your purchase, you confirm that you have read, understood, and accepted these return shipping terms.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at contact@themercersisterslondon.uk with a photo of the issue. We'll assess the situation and make it right as quickly as possible.

Exchanges

Not quite the right size? We're happy to help.

Contact us at contact@themercersisterslondon.uk within 30 days of receiving your order. We'll arrange for your new size to be sent out for a small contribution of £9.95 to cover shipping. Please ensure your original item is in unworn, unused condition with tags attached.

Your UK Consumer Rights

As a consumer in the United Kingdom, you have the right to cancel or return your order within 30 days of receipt under the UK Consumer Contracts Regulations 2013 — for any reason, without justification. Nothing in this policy affects your statutory rights.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome within 2 business days. If approved, your refund will be processed immediately. Please allow up to 10 business days for the funds to appear in your account.

If 10 business days have passed since your refund was approved and you haven't received it, please contact us at contact@themercersisterslondon.uk and we'll look into it straight away.

Questions?

We're always happy to help. 📩 contact@themercersisterslondon.uk

— The Mercer Sisters 🤍